Which sentence is grammatically correct:
- Nous sommes navrés pour le problème que vous rencontrez
- Nous sommes navrés pour le problème que vous rencontriez
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The problem exists because the speaker is sorry about it so the indicative (que vous rencontrez) is correct.
The subjunctive would work in:
Que vous rencontriez un problème nous navrerait.
although this form would me more natural.
Nous serions navrés de tout problème que vous pourriez renconter.
Only the first sentences is correct; but in the end, the decision as to whether it is grammatical or not is a matter of context.
If there is a problem, and it has just been found then the first sentence applies and is correct as is.
If the person writing or talking is referring to possible problems, then something like the second sentence is proper, but he tense must be changed; it can't be the "imparfait de l'indicatif" (rencontriez) (conjugation), which is nonsense, and it must be the "conditionnel présent".
Also, you must change the determiner in this latter case because any problem that might occur cannot be known beforehand.