1

Which sentence is grammatically correct:

  • Nous sommes navrés pour le problème que vous rencontrez
  • Nous sommes navrés pour le problème que vous rencontriez
4

The problem exists because the speaker is sorry about it so the indicative (que vous rencontrez) is correct.

The subjunctive would work in:

Que vous rencontriez un problème nous navrerait.

although this form would me more natural.

Nous serions navrés de tout problème que vous pourriez renconter.

1
  • Interesting. the subjunctive is used to express doubt. In the example that you provided, the person might face some problems or not. Thank you Jilliagre
    – Hani Gotc
    Aug 31 at 11:18
1

Only the first sentences is correct; but in the end, the decision as to whether it is grammatical or not is a matter of context.

If there is a problem, and it has just been found then the first sentence applies and is correct as is.

  • Nous sommes navrés pour le problème que vous rencontrez. (présent de l'indicatif)

If the person writing or talking is referring to possible problems, then something like the second sentence is proper, but he tense must be changed; it can't be the "imparfait de l'indicatif" (rencontriez) (conjugation), which is nonsense, and it must be the "conditionnel présent".

  • Nous sommes navrés pour tout problème que vous rencontreriez. (conditionnel présent)

Also, you must change the determiner in this latter case because any problem that might occur cannot be known beforehand.

1
  • (Que) vous rencontriez can be either imparfait de l'indicatif or présent du subjonctif, I overlook the former, you overlook the latter...
    – jlliagre
    Aug 31 at 13:46

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